{"id":3110,"date":"2018-11-11T13:41:49","date_gmt":"2018-11-11T12:41:49","guid":{"rendered":"https:\/\/precms.o2online.es\/ayuda\/?p=3110"},"modified":"2023-07-20T13:22:17","modified_gmt":"2023-07-20T11:22:17","slug":"itinerancia-a-la-zona-1-preguntes-frequents","status":"publish","type":"post","link":"https:\/\/o2online.es\/ayuda\/itinerancia-a-la-zona-1-preguntes-frequents\/","title":{"rendered":"\u00das raonable en itiner\u00e0ncia"},"content":{"rendered":"<h2><span class=\"TextRun SCXW167611612 BCX0\" lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SpellingErrorV2Themed SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">Hi ha<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">l\u00edmits<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">el<\/span> <span class=\"NormalTextRun SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">consum<\/span><span class=\"NormalTextRun SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\"> de la itiner\u00e0ncia <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">a<\/span><span class=\"NormalTextRun SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\"> la Zona 1?<\/span><\/span><span class=\"EOP SCXW167611612 BCX0\" data-ccp-props=\"{\">\u00a0<\/span><\/h2>\n<ul>\n<li><span data-contrast=\"none\">Podr\u00e0s fer servir la teva tarifa amb tranquil\u00b7litat per<\/span><b><span data-contrast=\"none\"> parlar, navegar i enviar SMS tal com ho fas a Espanya.<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Aix\u00f2 s\u00ed, tingues en compte que <\/span><b><span data-contrast=\"none\">l\u2019\u00fas que facis de la itiner\u00e0ncia a la <a href=\"https:\/\/o2online.es\/ayuda\/paises-por-zonas-zona-1-zona-2-y-zona-3\/\">Zona 1<\/a> haur\u00e0 de ser sempre raonable<\/span><\/b><span data-contrast=\"none\"> i responsable.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"none\">\u00c9s important que no fas servir la teva l\u00ednia de forma abusiva<\/span><\/b><span data-contrast=\"none\">, ja que podr\u00edem aplicar una s\u00e8rie de rec\u00e0rrecs addicionals pel consum, sol\u00b7licitar-te la documentaci\u00f3 pertinent i fins i tot suspendre\u2019t el servei.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">En tot cas, <\/span><b><span data-contrast=\"none\">l\u2019aplicaci\u00f3 als nostres clients de qualsevol mena de rec\u00e0rrec ser\u00e0 sempre excepcional, justificada <\/span><\/b><span data-contrast=\"none\">i n\u2019informarem abans de <\/span><b><span data-contrast=\"none\">forma transparent i clara<\/span><\/b><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Si en necessites m\u00e9s informaci\u00f3, consulta les <\/span><a href=\"https:\/\/dlvt1u0vrr0ux.cloudfront.net\/media\/public\/o2_-_condiciones_particulares_del_servicio_roaming_de_movistar_vigentes_a_20_06_18.pdf\"><span data-contrast=\"none\">Condicions particulars del servei d\u2019itiner\u00e0ncia<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<h2 aria-level=\"2\"><b><span data-contrast=\"none\">Com es controlen els usos abusius?<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">Per evitar els possibles usos abusius i no raonables tenim una s\u00e8rie de criteris oferts per la normativa vigent.<\/span><\/p>\n<p><span data-contrast=\"none\">O2 disposa d\u2019indicadors i eines de seguiment del consum que poden detectar alguns comportaments abusius en situacions com les seg\u00fcents:<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">Si habitualment fas un <\/span><b><span data-contrast=\"none\">consum de telefonia m\u00f2bil fora d\u2019Espanya superior<\/span><\/b><span data-contrast=\"none\"> al consum en qu\u00e8 fas dins d\u2019Espanya.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Si la teva targeta SIM ha estat inactiva durant un llarg per\u00edode a Espanya i <\/span><b><span data-contrast=\"none\">nom\u00e9s s\u2019utilitza en itiner\u00e0ncia.<\/span><\/b><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Si has fet servir <\/span><b><span data-contrast=\"none\">m\u00faltiples targetes SIM d\u2019O2 en el teu dispositiu per aprofitar-te<\/span><\/b><span data-contrast=\"none\"> d\u2019aquesta itiner\u00e0ncia a la <a href=\"https:\/\/o2online.es\/ayuda\/paises-por-zonas-zona-1-zona-2-y-zona-3\/\">Zona 1<\/a>.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"none\">Si est\u00e0s gaudint del servei d\u2019itiner\u00e0ncia a la <a href=\"https:\/\/o2online.es\/ayuda\/paises-por-zonas-zona-1-zona-2-y-zona-3\/\">Zona 1<\/a> durant un per\u00edode consecutiu de diversos mesos <\/span><\/b><span data-contrast=\"none\">i, per tant, podria deduir-se que has canviat de resid\u00e8ncia a un altre pa\u00eds.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span class=\"TextRun SCXW137108615 BCX0\" lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW137108615 BCX0\" data-ccp-parastyle=\"Normal (Web)\">En qualsevol cas, si detectem alguna de les situacions anteriors, te n\u2019informarem de forma transparent i clara.\u00a0<\/span><\/span><\/p>\n<h2>Quins rec\u00e0rrecs se\u2019m podrien aplicar si incompleixo les normes d\u2019\u00fas raonable d\u2019itiner\u00e0ncia a la Zona 1?<\/h2>\n<p>La regulaci\u00f3 aplicable estableix els l\u00edmits de rec\u00e0rrecs m\u00e0xims seg\u00fcents que et podr\u00edem aplicar en cas de no complir amb les nostres normes d\u2019\u00fas raonable, els quals coincideixen amb els l\u00edmits aplicables a les tarifes majoristes del servei:<\/p>\n<ul>\n<li>Per a <strong>trucades GSM<\/strong>: 0,032 EUR per min de trucada<\/li>\n<li>Per a <strong>SMS<\/strong>: 0,01 EUR per SMS a partir del 15 de juny del 2017<\/li>\n<li>Per a <strong>dades<\/strong>: 7,7 \u20ac per GB (a partir del 15 de juny del 2017), 6 \u20ac per GB (a partir de l\u20191 de gener del 2018); 4,5 \u20ac per GB (a partir de l\u20191 de gener del 2019); 3,5 \u20ac per GB (a partir de l\u20191 de gener del 2020); 3 \u20ac per GB (a partir de l\u20191 de gener del 2021) i 2,5 \u20ac per GB (a partir de l\u20191 de gener del 2022).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div class='watch-action'><div class='watch-position align-left'><div class='action-like'><a class='lbg-style1 like-3110 jlk' href='javascript:void(0)' data-task='like' data-post_id='3110' data-nonce='98faca49d3' rel='nofollow'><img class='wti-pixel' src='https:\/\/o2online.es\/ayuda\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='Like' \/><span class='lc-3110 lc'>+4<\/span><\/a><\/div><div class='action-unlike'><a class='unlbg-style1 unlike-3110 jlk' href='javascript:void(0)' data-task='unlike' data-post_id='3110' data-nonce='98faca49d3' rel='nofollow'><img class='wti-pixel' src='https:\/\/o2online.es\/ayuda\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='Unlike' \/><span class='unlc-3110 unlc'>-1<\/span><\/a><\/div> <\/div> <div class='status-3110 status align-left'><\/div><\/div><div class='wti-clear'><\/div>","protected":false},"excerpt":{"rendered":"<p>Hi ha l\u00edmits en el consum de la itiner\u00e0ncia a la Zona 1?\u00a0 Podr\u00e0s fer servir la teva tarifa amb tranquil\u00b7litat per parlar, navegar i enviar SMS tal com ho fas a Espanya.\u00a0 Aix\u00f2 s\u00ed, tingues en compte que l\u2019\u00fas que facis de la itiner\u00e0ncia a la Zona 1 haur\u00e0 de ser sempre raonable i [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[886],"tags":[2735,2733,2737],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00das raonable en itiner\u00e0ncia | O2 Ayuda<\/title>\n<meta name=\"description\" content=\"Utilizar tu l\u00ednea de O2 en los pa\u00edses de la Zona 1 no te costar\u00e1 nada. 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