{"id":4291,"date":"2021-03-22T18:07:56","date_gmt":"2021-03-22T17:07:56","guid":{"rendered":"https:\/\/precms.o2online.es\/ayuda\/?p=4291"},"modified":"2022-09-26T16:26:44","modified_gmt":"2022-09-26T14:26:44","slug":"slamming-trucades-fraudulentes-perque-canviis-de-companyia","status":"publish","type":"post","link":"https:\/\/o2online.es\/ayuda\/slamming-trucades-fraudulentes-perque-canviis-de-companyia\/","title":{"rendered":"Slamming: trucades fraudulentes perqu\u00e8 canvi\u00efs de companyia"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/ykqbwXepioI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff&lt;\/span&gt;<\/span><\/iframe><\/p>\n<h2>Qu\u00e8 \u00e9s i com funciona?<\/h2>\n<p><span data-contrast=\"none\">Aquesta pr\u00e0ctica consisteix <\/span><b><span data-contrast=\"none\">a intentar aconseguir un canvi de companyia de telecomunicacions per part del client facilitant-li informaci\u00f3 falsa sobre la seva companyia actual.<\/span><\/b><span data-contrast=\"none\">\u00a0Se sol dur a terme de la manera seg\u00fcent:\u00a0\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">El client rep una trucada d\u2019un suposat comercial d\u2019un operador de telefonia.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Aquesta persona informa falsament que la companyia actual del client canviar\u00e0 les seves condicions sense previ av\u00eds: apujar-li el preu, afegir-hi perman\u00e8ncia, empitjorar-ne les condicions de la tarifa, etc.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">L\u2019objectiu \u00e9s que el client, davant d\u2019aquesta informaci\u00f3 falsa, s\u2019enfadi i accepti canviar la l\u00ednia a la companyia telef\u00f2nica que li ofereixen.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<h2>Com puc saber si estic sent v\u00edctima d\u2019aquest frau?<\/h2>\n<p><span data-contrast=\"none\">Si reps una trucada d\u2019un suposat operador en la qual t\u2019informen que canviarem les teves condicions, no els creguis, probablement estan intentant estafar-te.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Des d\u2019O2 truquem als nostres clients en ben poques ocasions i generalment \u00e9s producte d\u2019una consulta pr\u00e8via, gesti\u00f3 o tr\u00e0mit que ha fet el client recentment.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Com a client d\u2019O2, si reps una trucada afirmant que \u00e9s un comercial d\u2019O2 oferint-te una millora de tarifa, de condicions o de pujada de preu, desconfia\u2019n totalment, perqu\u00e8 no som nosaltres.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">A m\u00e9s a m\u00e9s, sempre que contactem amb tu ho farem des d\u2019adreces de correu electr\u00f2nic amb <\/span><i><span data-contrast=\"none\">@o2online.es\u00a0<\/span><\/i><span data-contrast=\"none\">o per tel\u00e8fon des del n\u00famero 1551.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h2>Recomanacions per frenar-ho<\/h2>\n<p><span data-contrast=\"none\">Com a client d\u2019O2, volem que tinguis en compte alguns punts importants que t\u2019ajudaran a no caure en aquest tipus de paranys:\u00a0 <\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">A O2\u00a0<\/span><b><span data-contrast=\"none\">no contactem amb els nostres clients per oferir-los noves tarifes, descomptes o promocions.\u00a0<\/span><\/b><span data-contrast=\"none\">No canviem les condicions sense previ av\u00eds i la comunicaci\u00f3 no es fa per tel\u00e8fon.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"none\">En el cas que fem algun canvi en les condicions del servei com ara millorar la velocitat o\u00a0<\/span><\/b><b><span data-contrast=\"none\">els gigues<\/span><\/b><b><span data-contrast=\"none\">\u00a0de la tarifa, sempre te n\u2019informarem amb un mes d\u2019antelaci\u00f3<\/span><\/b><span data-contrast=\"none\">, tal com exigeix la llei, i per escrit a trav\u00e9s de correu electr\u00f2nic o SMS.\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Si reps una trucada en nom d\u2019O2, posa\u2019t en contacte amb nosaltres trucant al nostre n\u00famero d\u2019atenci\u00f3 gratu\u00efta 1551. Recollirem la informaci\u00f3 necess\u00e0ria per informar-ne i denunciar aquesta pr\u00e0ctica.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">En el cas que l\u2019estafa s\u2019hagu\u00e9s fet efectiva i hagis canviat d\u2019operador, t\u2019ajudarem a tornar a O2, si vols.\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"none\">No facilitis mai les teves dades personals per tel\u00e8fon, com el DNI o l\u2019adre\u00e7a,\u00a0<\/span><\/b><span data-contrast=\"none\">sense tenir clar amb qui est\u00e0s parlant. Podrien fer-los servir per fer el canvi de companyia sense el teu consentiment.\u00a0<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">A m\u00e9s de l\u2019Slamming, hi ha altres pr\u00e0ctiques fraudulentes. Pots consultar-ne m\u00e9s informaci\u00f3 <\/span><a href=\"https:\/\/o2online.es\/ayuda\/?p=3441&amp;preview=true\"><span data-contrast=\"none\">aqu\u00ed<\/span><\/a><\/p>\n<div class='watch-action'><div class='watch-position align-left'><div class='action-like'><a class='lbg-style1 like-4291 jlk' href='javascript:void(0)' data-task='like' data-post_id='4291' data-nonce='ee5d0f953b' rel='nofollow'><img class='wti-pixel' src='https:\/\/o2online.es\/ayuda\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='Like' \/><span class='lc-4291 lc'>+2<\/span><\/a><\/div><div class='action-unlike'><a class='unlbg-style1 unlike-4291 jlk' href='javascript:void(0)' data-task='unlike' data-post_id='4291' data-nonce='ee5d0f953b' rel='nofollow'><img class='wti-pixel' src='https:\/\/o2online.es\/ayuda\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='Unlike' \/><span class='unlc-4291 unlc'>0<\/span><\/a><\/div> <\/div> <div class='status-4291 status align-left'><\/div><\/div><div class='wti-clear'><\/div>","protected":false},"excerpt":{"rendered":"<p>\ufeff&lt;\/span&gt; Qu\u00e8 \u00e9s i com funciona? Aquesta pr\u00e0ctica consisteix a intentar aconseguir un canvi de companyia de telecomunicacions per part del client facilitant-li informaci\u00f3 falsa sobre la seva companyia actual.\u00a0Se sol dur a terme de la manera seg\u00fcent:\u00a0\u00a0\u00a0 El client rep una trucada d\u2019un suposat comercial d\u2019un operador de telefonia.\u00a0 Aquesta persona informa falsament que [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[40364],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Slamming: llamadas fraudulentas para que cambies de compa\u00f1\u00eda<\/title>\n<meta name=\"description\" content=\"En la pr\u00e1ctica Slamming, los atacantes llaman a un cliente con el objetivo de que se cambie de compa\u00f1\u00eda a la que ellos le 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