{"id":4989,"date":"2020-09-03T12:20:44","date_gmt":"2020-09-03T10:20:44","guid":{"rendered":"https:\/\/precms.o2online.es\/ayuda\/?p=4989"},"modified":"2024-12-10T11:04:07","modified_gmt":"2024-12-10T10:04:07","slug":"no-puc-accedir-a-mio2","status":"publish","type":"post","link":"https:\/\/o2online.es\/ayuda\/no-puc-accedir-a-mio2\/","title":{"rendered":"No puc accedir a Mi O2"},"content":{"rendered":"<div>Si no pots accedir a Mi O2, tant des de l\u2019app com des de l\u2019\u00e0rea personal web, pot ser degut, principalment, a aquestes possibilitats.<\/div>\n<div><\/div>\n<ul>\n<li>Ets client nou i no t\u2019has registrat<\/li>\n<li>T\u2019has oblidat de la contrasenya<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Si \u00e9s la primera vegada que accedeixes tant a l\u2019app com a l\u2019\u00c0rea Privada del web, registra-t\u2019hi:<\/h2>\n<p>Si no has accedit mai a la teva \u00e0rea personal, pots crear el teu acc\u00e9s prement a <strong>\u201c<a href=\"https:\/\/ccli.o2online.es\/clave\/es-es\/particulares\/cclivr\/publico\/generarpasswordo2base.html#?estado=1\">Reg\u00edstrate aqu\u00ed<\/a>\u201d<\/strong>. Et demanarem les dades seg\u00fcents:<\/p>\n<ul>\n<li>Has d\u2019introduir el teu document d\u2019identitat (DNI, CIF o NIE) amb tots els n\u00fameros i lletres sense espais ni separadors entre ells. Exemple: 01234567Z.<\/li>\n<li>El teu n\u00famero de tel\u00e8fon d\u2019O2 (M\u00f2bil).<\/li>\n<li>T\u2019enviarem un\u00a0SMS amb un codi de seguretat\u00a0que haur\u00e0s d\u2019introduir a continuaci\u00f3 per poder\u00a0generar la teva contrasenya.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7626 aligncenter\" src=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2020\/09\/login_titular-marcado-1-137x300.png\" alt=\"\" width=\"258\" height=\"565\" srcset=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2020\/09\/login_titular-marcado-1-137x300.png 137w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2020\/09\/login_titular-marcado-1-467x1024.png 467w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2020\/09\/login_titular-marcado-1-768x1683.png 768w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2020\/09\/login_titular-marcado-1-701x1536.png 701w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2020\/09\/login_titular-marcado-1.png 886w\" sizes=\"(max-width: 258px) 100vw, 258px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7292 aligncenter\" src=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2020\/09\/login-web-problema-267x300.jpg\" alt=\"\" width=\"419\" height=\"471\" srcset=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2020\/09\/login-web-problema-267x300.jpg 267w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2020\/09\/login-web-problema.jpg 604w\" sizes=\"(max-width: 419px) 100vw, 419px\" \/><\/p>\n<p>Un cop hagis generat la teva contrasenya nova, torna a la pantalla d\u2019inici si hi est\u00e0s accedint des de l\u2019APP o a l\u2019apartat \u201cSoy Cliente\u201d si ets a l\u2019\u00e0rea personal i introdueix-hi el teu document d\u2019identitat i contrasenya que has generat.<\/p>\n<p>&nbsp;<\/p>\n<h2>Si no recordes la teva contrasenya d\u2019acc\u00e9s:<\/h2>\n<p>Prem a \u201cHe olvidado mi contrase\u00f1a\u201d. Et demanarem les dades seg\u00fcents:<\/p>\n<ul>\n<li>Has d\u2019introduir el teu document d\u2019identitat (DNI, CIF o NIE) amb tots els n\u00fameros i lletres sense espais ni separadors entre ells. Exemple: 01234567Z.<\/li>\n<\/ul>\n<ul>\n<li>El teu n\u00famero de tel\u00e8fon d\u2019O2 (M\u00f2bil).<\/li>\n<\/ul>\n<ul>\n<li>T\u2019enviarem un\u00a0<strong>SMS amb un codi de seguretat\u00a0<\/strong>que haur\u00e0s d\u2019introduir a continuaci\u00f3 per poder\u00a0<strong>generar la teva contrasenya<\/strong>.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Un cop hagis generat la teva contrasenya nova, torna a l\u2019\u00e0rea \u201c<strong>Soy Cliente<\/strong>\u201d i introdueix-hi el teu document d\u2019identitat i la contrasenya nova.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>Si no reps el SMS de verificaci\u00f3:<\/h2>\n<p>Assegura\u2019t que est\u00e0s introduint correctament els d\u00edgits del teu <strong>tel\u00e8fon m\u00f2bil\/fix donat d\u2019alta a O2,<\/strong> sense separacions. Has de tenir-lo a m\u00e0 per validar l\u2019acc\u00e9s. <span class=\"TextRun SCXW234894072 BCX0\" lang=\"CA\" xml:lang=\"CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW234894072 BCX0\">Si el problema persisteix, contacta amb nosaltres al nostre n\u00famero d&#8217;atenci\u00f3 al client \u201c1551\u201d.<\/span><\/span><span class=\"EOP SCXW234894072 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Si no pots accedir-hi, per\u00f2 el motiu \u00e9s una altra causa, de la mateixa manera contacta amb nosaltres i t\u2019ajudarem.<\/p>\n<pre id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Traducci\u00f3n\"><\/pre>\n<p>&nbsp;<\/p>\n<div class='watch-action'><div class='watch-position align-left'><div class='action-like'><a class='lbg-style1 like-4989 jlk' href='javascript:void(0)' data-task='like' data-post_id='4989' data-nonce='e8472b8d47' rel='nofollow'><img class='wti-pixel' src='https:\/\/o2online.es\/ayuda\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='Like' \/><span class='lc-4989 lc'>+5<\/span><\/a><\/div><div class='action-unlike'><a class='unlbg-style1 unlike-4989 jlk' href='javascript:void(0)' data-task='unlike' data-post_id='4989' data-nonce='e8472b8d47' rel='nofollow'><img class='wti-pixel' src='https:\/\/o2online.es\/ayuda\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='Unlike' \/><span class='unlc-4989 unlc'>-25<\/span><\/a><\/div> <\/div> <div class='status-4989 status align-left'><\/div><\/div><div class='wti-clear'><\/div>","protected":false},"excerpt":{"rendered":"<p>Si no pots accedir a Mi O2, tant des de l\u2019app com des de l\u2019\u00e0rea personal web, pot ser degut, principalment, a aquestes possibilitats. Ets client nou i no t\u2019has registrat T\u2019has oblidat de la contrasenya &nbsp; Si \u00e9s la primera vegada que accedeixes tant a l\u2019app com a l\u2019\u00c0rea Privada del web, registra-t\u2019hi: Si [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[40362,1849],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>No puc accedir a Mi O2 | O2 Ayuda<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/o2online.es\/ayuda\/no-puc-accedir-a-mio2\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"No puc accedir a Mi O2 | O2 Ayuda\" \/>\n<meta property=\"og:description\" content=\"Si no pots accedir a Mi O2, tant des de l\u2019app com des de l\u2019\u00e0rea personal web, pot ser degut, principalment, a aquestes possibilitats. 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