{"id":6108,"date":"2019-02-17T16:21:35","date_gmt":"2019-02-17T15:21:35","guid":{"rendered":"https:\/\/precms.o2online.es\/ayuda\/?p=6108"},"modified":"2023-06-16T09:35:41","modified_gmt":"2023-06-16T07:35:41","slug":"informacio-sobre-el-proces-i-lliurament-de-lenviament-de-la-sim","status":"publish","type":"post","link":"https:\/\/o2online.es\/ayuda\/informacio-sobre-el-proces-i-lliurament-de-lenviament-de-la-sim\/","title":{"rendered":"Informaci\u00f3 sobre el proc\u00e9s i lliurament de l\u2019enviament de la SIM"},"content":{"rendered":"

El temps previst de lliurament \u00e9s de 2 a 5 dies feiners<\/b>, tot i que intentem que sigui m\u00e9s r\u00e0pid possible. <\/strong>Tamb\u00e9 fem enviaments a les Can\u00e0ries, Ceuta i Melilla.<\/span><\/span><\/p>\n

La nostra companyia log\u00edstica, <\/span>Zeleris<\/span>, es posar\u00e0 en contacte amb tu per tel\u00e8fon per confirmar l\u2019adre\u00e7a de lliurament. <\/span>Si ho necessites, <\/span>podr\u00e0<\/span>s<\/span> modificar<\/span> l\u2019adre\u00e7a<\/span> durant <\/span>la<\/span>\u00a0trucada<\/span>.<\/span> Actualment, no es pot fer aquest canvi a trav\u00e9s del 1551.<\/span><\/span><\/p>\n

Quan la SIM d\u2019O2 surti del magatzem cam\u00ed de casa teva, rebr\u00e0s un SMS amb un codi de seguiment perqu\u00e8 en puguis veure l\u2019estat. Aquest mateix dia rebr\u00e0s la SIM.<\/p>\n

\"\"<\/p>\n

Si vols seguir la teva comanda, nom\u00e9s haur\u00e0s de pr\u00e9mer sobre l\u2019enlla\u00e7 de l\u2019SMS, accedir a <\/span>l\u2019<\/span>app Mi O2 o al<\/span> web de <\/span>Zeleris<\/span>,<\/span>\u00a0<\/span><\/span>www.zeleris.com<\/span>,<\/span><\/span><\/a> i introduir-hi el codi de seguiment de 18 d\u00edgits que t\u2019han enviat per SMS.<\/span><\/span>\u00a0<\/span><\/b><\/p>\n

Si acabes de rebre el codi de seguiment i no et mostra cap informaci\u00f3, et <\/span>recomanem que esperis <\/span>unes quantes hores<\/span>, <\/span>perqu\u00e8 <\/span>\u00e9s possible que els sistemes de <\/span>Zeleris<\/span> triguin una mica a actualitzar la informaci\u00f3. <\/span><\/span>
<\/span>
\nRecorda que la comanda anir\u00e0 a nom del titular de la l\u00ednia, <\/span><\/span>i que, a m\u00e9s a m\u00e9s d\u2019aquest, podr\u00e0 recollir-la una altra persona autoritzada amb el seu DNI i signant l\u2019albar\u00e0 de lliurament.<\/span><\/span><\/p>\n

Qu\u00e8 passa si no hi ha ning\u00fa a casa per recollir-la?<\/h2>\n

Pot passar que<\/span>,<\/span> en el moment del lliurament<\/span>,<\/span> el <\/span>repartidor <\/span>de <\/span>Zeleris<\/span> hagi tingut problemes per\u00a0localitzar-te o <\/span>l\u2019adre\u00e7a <\/span>sigui err\u00f2nia.<\/span><\/p>\n

En el cas<\/span> que no es pugui fer el lliurament<\/span>,<\/span> t\u2019enviarem <\/span>un altre SMS<\/span> per explicar-te<\/span> el motiu<\/span> amb<\/span> un enlla\u00e7 al web<\/span> de <\/span>Zeleris<\/span>.<\/span> El text ser\u00e0 semblant a aquest:<\/span><\/span>\u00a0<\/span><\/p>\n

\"\"<\/p>\n

Si fos el teu cas,<\/span>\u00a0<\/span>per poder assegurar-nos que la SIM es lliura a temps, si us plau<\/span>,<\/span> accedeix <\/span>a l\u2019enlla\u00e7 personalitzat de <\/span>Zeleris<\/span> per revisar la incid\u00e8ncia<\/span> i <\/span>inform<\/span>ar <\/span>del<\/span> problema<\/span>.<\/span> O<\/span>, si t\u2019ho <\/span>estimes m\u00e9s<\/span>,<\/span> contacta<\/span> directament <\/span>amb <\/span>ells <\/span>trucant al tel\u00e8fon 917078577.<\/span><\/span>\u00a0<\/span>
<\/span>\u00a0<\/span><\/p>\n

-1<\/span><\/a><\/div> <\/div>
<\/div><\/div>
<\/div>","protected":false},"excerpt":{"rendered":"

El temps previst de lliurament \u00e9s de 2 a 5 dies feiners, tot i que intentem que sigui m\u00e9s r\u00e0pid possible. Tamb\u00e9 fem enviaments a les Can\u00e0ries, Ceuta i Melilla. La nostra companyia log\u00edstica, Zeleris, es posar\u00e0 en contacte amb tu per tel\u00e8fon per confirmar l\u2019adre\u00e7a de lliurament. Si ho necessites, podr\u00e0s modificar l\u2019adre\u00e7a durant […]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[874],"tags":[],"yoast_head":"\nInformaci\u00f3n sobre el proceso y entrega del env\u00edo | O2 Ayuda<\/title>\n<meta name=\"description\" content=\"El plazo de nuestros env\u00edos es de entre 2 y 5 d\u00edas laborables. 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