{"id":6472,"date":"2023-07-06T13:00:47","date_gmt":"2023-07-06T11:00:47","guid":{"rendered":"https:\/\/precms.o2online.es\/ayuda\/?p=6472"},"modified":"2026-02-24T13:25:02","modified_gmt":"2026-02-24T12:25:02","slug":"paises-por-zonas-zona-1-zona-2-y-zona-3-o2-ayuda","status":"publish","type":"post","link":"https:\/\/o2online.es\/ayuda\/paises-por-zonas-zona-1-zona-2-y-zona-3-o2-ayuda\/","title":{"rendered":"Pa\u00edses por Zonas (Zona 1, Zona 2 y Zona 3)"},"content":{"rendered":"<h2><span class=\"TextRun Highlight SCXW21778546 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW21778546 BCX0\">Zona 1:<\/span><\/span><span class=\"EOP SCXW21778546 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p>En los pa\u00edses de la\u00a0<strong>Uni\u00f3n Europea, Islandia, Lietchtenstein, Moldavia, Noruega, Reino Unido y Ucrania podr\u00e1s llamar, recibir llamadas, enviar SMS y navegar como si estuvieras en Espa\u00f1a,<\/strong>\u00a0con las mismas condiciones de tu tarifa actual. A este conjunto de pa\u00edses lo llamamos Zona 1.<\/p>\n<ul>\n<li><strong>Pa\u00edses incluidos:<\/strong> Alemania, Austria, B\u00e9lgica, Bulgaria, Chipre, Croacia, Dinamarca, Eslovaquia, Eslovenia, Estonia, Finlandia, Francia, Gibraltar, Grecia, Guadalupe, Guayana Francesa, Holanda, Hungr\u00eda, Irlanda, Isla Martinica, Isla Reuni\u00f3n, Islandia, Italia, Letonia, Liechtenstein, Lituania, Luxemburgo, Malta, Mayotte, Moldavia, Noruega, Polonia, Portugal, Reino Unido, Rep\u00fablica Checa, Rumania, Suecia, Ucrania, San Bartolom\u00e9, M\u00f3naco, San Marino y Vaticano.<\/li>\n<li><strong>Pa\u00edses no incluidos:<\/strong> Andorra* y Suiza*.<\/li>\n<\/ul>\n<h2>Normas de uso razonable en roaming Zona 1<\/h2>\n<h3><span class=\"TextRun SCXW167611612 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">\u00bf<\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">Existen<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">l\u00edmites<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">en<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">el<\/span> <span class=\"NormalTextRun SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">consumo<\/span><span class=\"NormalTextRun SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\"> del roaming <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\">en<\/span><span class=\"NormalTextRun SCXW167611612 BCX0\" data-ccp-parastyle=\"heading 2\"> Zona 1?<\/span><\/span><span class=\"EOP SCXW167611612 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:375,&quot;335559739&quot;:300,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Podr\u00e1s usar tu tarifa con tranquilidad para<\/span><b><span data-contrast=\"none\">\u202fhablar, navegar y enviar SMS tal y como lo haces en Espa\u00f1a.<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559685&quot;:870,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Eso s\u00ed, ten en cuenta que <\/span><b><span data-contrast=\"none\">el uso que hagas de roaming en <a href=\"https:\/\/o2online.es\/ayuda\/paises-por-zonas-zona-1-zona-2-y-zona-3\/\">Zona 1<\/a> deber\u00e1 ser siempre razonable<\/span><\/b><span data-contrast=\"none\">\u202fy responsable.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559685&quot;:870,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Es importante que no utilices tu l\u00ednea de forma abusiva<\/span><\/b><span data-contrast=\"none\">, ya que podr\u00edamos aplicar una serie de recargos adicionales por el consumo, solicitarte la documentaci\u00f3n pertinente e incluso suspenderte el servicio.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559685&quot;:870,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">En todo caso,<\/span><b><span data-contrast=\"none\">\u202fla aplicaci\u00f3n a nuestros clientes de cualquier tipo de recargo ser\u00e1 siempre excepcional, justificada <\/span><\/b><span data-contrast=\"none\">\u202fe informaremos antes de\u202f <\/span><b><span data-contrast=\"none\">forma transparente y clara<\/span><\/b><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559685&quot;:870,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Si necesitas m\u00e1s informaci\u00f3n, consulta las\u202f <\/span><a href=\"https:\/\/dlvt1u0vrr0ux.cloudfront.net\/media\/public\/o2_-_condiciones_particulares_del_servicio_roaming_de_movistar_vigentes_a_20_06_18.pdf\"><span data-contrast=\"none\">condiciones particulares del servicio de roaming<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559685&quot;:870,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3 aria-level=\"2\">\u00bfC\u00f3mo se controlan los usos abusivos?<\/h3>\n<p><span data-contrast=\"none\">Para evitar los posibles usos abusivos y no razonables tenemos una serie de criterios ofrecidos por la normativa vigente.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">O2 dispone de indicadores y herramientas de seguimiento del consumo que pueden detectar algunos comportamientos abusivos en situaciones como las siguientes:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul style=\"font-weight: 400;\">\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Si realizas habitualmente un <\/span><b><span data-contrast=\"none\">consumo de telefon\u00eda m\u00f3vil fuera de Espa\u00f1a superior<\/span><\/b><span data-contrast=\"none\">\u202f al consumo en que realizas dentro de Espa\u00f1a.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559685&quot;:870,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Si tu tarjeta SIM ha estado inactiva durante un largo periodo en Espa\u00f1a y <\/span><b><span data-contrast=\"none\">solo se utiliza en roaming.<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559685&quot;:870,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Si has usado\u202f<\/span><b><span data-contrast=\"none\">m\u00faltiples tarjetas SIM de O2 en tu dispositivo para aprovecharte<\/span><\/b><span data-contrast=\"none\">\u202fde este roaming en<a href=\"https:\/\/o2online.es\/ayuda\/paises-por-zonas-zona-1-zona-2-y-zona-3\/\"> Zona 1<\/a>.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559685&quot;:870,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"19\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Si est\u00e1s disfrutando del servicio de roaming en <a href=\"https:\/\/o2online.es\/ayuda\/paises-por-zonas-zona-1-zona-2-y-zona-3\/\">Zona 1<\/a> durante un periodo consecutivo de varios meses <\/span><\/b><span data-contrast=\"none\">\u202fy, por tanto, podr\u00eda deducirse que has cambiado de residencia a otro pa\u00eds.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559685&quot;:870,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span class=\"TextRun SCXW137108615 BCX0\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW137108615 BCX0\" data-ccp-parastyle=\"Normal (Web)\">En cualquier caso, si detectamos alguna de las situaciones anteriores, te informaremos de forma transparente.\u00a0<\/span><\/span><\/p>\n<h3>\u00bfQu\u00e9 recargos se me podr\u00edan aplicar si incumplo las normas de uso razonable de roaming en Zona 1?<\/h3>\n<p>La regulaci\u00f3n aplicable establece los siguientes l\u00edmites de recargos m\u00e1ximos que te podr\u00edamos aplicar en caso de no cumplir con nuestras normas de uso razonable, los cuales coinciden con los l\u00edmites aplicables a las tarifas mayoristas del servicio:<\/p>\n<ul>\n<li>Para <strong>llamadas GSM<\/strong>: 0,032 EUR por min. de llamada<\/li>\n<li>Para <strong>SMS<\/strong>: 0,01 EUR por SMS<\/li>\n<li>Para <strong>datos<\/strong>: 2,5\u20ac por GB<\/li>\n<\/ul>\n<h2>Zona 2:<\/h2>\n<p>Estos son todos los pa\u00edses incluidos en Zona 2:<\/p>\n<ul>\n<li><strong>Pa\u00edses incluidos:<\/strong> Estados Unidos*, Canad\u00e1, Albania, Andorra*, Bielorrusia, Bosnia y Herzegovina, Georgia, Isla de Jersey, Isla de Man, Isla Guernsey, Macedonia, Montenegro, Rusia, Serbia, Suiza*, Turqu\u00eda. Tambi\u00e9n pertenecen a esta zona los pa\u00edses del Magreb: Mauritania, Marruecos, Argelia, T\u00fanez y Libia.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>*Casos especiales:<\/strong><\/p>\n<p><strong data-olk-copy-source=\"MessageBody\">*Andorra<\/strong><\/p>\n<ul>\n<li>En Andorra se cobra una cuota diaria de tr\u00e1fico GPRS\/UMTS que incluye 3GB por 9\u20ac (IVA incl.).<\/li>\n<li>Dicho paquete se activa por defecto sin que tengas que hacer nada.<\/li>\n<li>Superado este l\u00edmite diario, el exceso se tarificar\u00e1 en bloques de 3GB a 9\u20ac (IVA incl.) por cada bloque adicional.<\/li>\n<\/ul>\n<p><strong>*EEUU y Suiza<\/strong><\/p>\n<ul>\n<li><strong>Llamadas a Espa\u00f1a, locales o recibidas:\u202f<\/strong>1,82\u20ac\/min + establecimiento de llamada de 1,21\u20ac.<\/li>\n<li><strong>Mensajes de texto:<\/strong>\u202f1,21\u20ac\/SMS<\/li>\n<li>El\u202f<strong>tr\u00e1fico de datos<\/strong>\u202fse tarifica en paquetes de 500MB\/d\u00eda por 6,05\u20ac. Este paquete diario se activa por defecto, no tienes que hacer nada para activarlo. Una vez superado el l\u00edmite diario, el exceso se tarificar\u00e1 en bloques de 500MB\/6.05\u20ac (IVA incl.) por cada bloque adicional.<\/li>\n<\/ul>\n<p><i>A los precios<\/i>\u202f<i>indicados les ser\u00e1n de aplicaci\u00f3n los impuestos<\/i>\u202f<i>indirectos<\/i>\u202f<i>correspondientes: en Pen\u00ednsula y Baleares aplica el IVA 21%, en Ceuta IPSI 10%, en Melilla IPSI 8% y en Canarias IGIC 7%.<\/i><\/p>\n<p>&nbsp;<\/p>\n<h2>Zona 3: resto del mundo<\/h2>\n<ul>\n<li><strong>Pa\u00edses incluidos:\u00a0<\/strong>Asia, excepto zona asi\u00e1tica de Turqu\u00eda y Rusia; Am\u00e9rica, excepto Canad\u00e1 y Estados Unidos; \u00c1frica, excepto pa\u00edses del Magreb, y Ocean\u00eda.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Puedes consultar el precio de tu tarifa en roaming seg\u00fan el pa\u00eds al que vayas a viajar en <a href=\"https:\/\/o2online.es\/movil\/roaming\/\">tarifas roaming O2<\/a>.<\/strong><\/p>\n<div class='watch-action'><div class='watch-position align-left'><div class='action-like'><a class='lbg-style1 like-6472 jlk' href='javascript:void(0)' data-task='like' data-post_id='6472' data-nonce='ab3c346a8e' rel='nofollow'><img class='wti-pixel' src='https:\/\/o2online.es\/ayuda\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='Like' \/><span class='lc-6472 lc'>+682<\/span><\/a><\/div><div class='action-unlike'><a class='unlbg-style1 unlike-6472 jlk' href='javascript:void(0)' data-task='unlike' data-post_id='6472' data-nonce='ab3c346a8e' rel='nofollow'><img class='wti-pixel' src='https:\/\/o2online.es\/ayuda\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='Unlike' \/><span class='unlc-6472 unlc'>-212<\/span><\/a><\/div> <\/div> <div class='status-6472 status align-left'><\/div><\/div><div class='wti-clear'><\/div>","protected":false},"excerpt":{"rendered":"<p>Zona 1:\u00a0 En los pa\u00edses de la\u00a0Uni\u00f3n Europea, Islandia, Lietchtenstein, Moldavia, Noruega, Reino Unido y Ucrania podr\u00e1s llamar, recibir llamadas, enviar SMS y navegar como si estuvieras en Espa\u00f1a,\u00a0con las mismas condiciones de tu tarifa actual. A este conjunto de pa\u00edses lo llamamos Zona 1. Pa\u00edses incluidos: Alemania, Austria, B\u00e9lgica, Bulgaria, Chipre, Croacia, Dinamarca, Eslovaquia, [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[47274,31,47264,47266,47268],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pa\u00edses por Zonas (Zona 1, Zona 2 y Zona 3) | O2 Ayuda<\/title>\n<meta name=\"description\" content=\"Consulta qu\u00e9 pa\u00edses est\u00e1n en cada zona de roaming con O2, sus condiciones y precios. 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