{"id":8590,"date":"2026-10-06T12:35:08","date_gmt":"2026-10-06T10:35:08","guid":{"rendered":"https:\/\/o2online.es\/ayuda\/?p=8590"},"modified":"2026-10-06T12:35:08","modified_gmt":"2026-10-06T10:35:08","slug":"como-abro-una-averia-en-mi-o2","status":"publish","type":"post","link":"https:\/\/o2online.es\/ayuda\/como-abro-una-averia-en-mi-o2\/","title":{"rendered":"\u00bfC\u00f3mo abro una aver\u00eda en Mi O2?"},"content":{"rendered":"<p>Si detectas alg\u00fan problema con tu fijo, fibra o m\u00f3vil, es posible <strong>abrir una incidencia directamente desde la app Mi O2<\/strong>. Puedes hacerlo tanto desde <strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201c<\/span><\/span>Gestiones<span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201d<\/span><\/span><\/strong> como <strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201c<\/span><\/span>Productos<span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201d<\/span><\/span><\/strong>. Te mostramos c\u00f3mo hacerlo en ambos casos.<\/p>\n<p>Desde <strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201c<\/span><\/span>Gestiones<span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201d<\/span><\/span><\/strong>:<\/p>\n<ul>\n<li>Pulsa en el logo de <strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201c<\/span><\/span>Gestiones<span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201d<\/span><\/span><\/strong> y despu\u00e9s en <strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201c<\/span><\/span>Abrir incidencia<span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201d<\/span><\/span><\/strong>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8592 aligncenter\" src=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Gestiones-FINAL-con-texto-190x300.png\" alt=\"\" width=\"288\" height=\"455\" srcset=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Gestiones-FINAL-con-texto-190x300.png 190w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Gestiones-FINAL-con-texto-649x1024.png 649w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Gestiones-FINAL-con-texto-768x1212.png 768w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Gestiones-FINAL-con-texto-973x1536.png 973w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Gestiones-FINAL-con-texto-1298x2048.png 1298w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Gestiones-FINAL-con-texto.png 1650w\" sizes=\"(max-width: 288px) 100vw, 288px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8593 aligncenter\" src=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Dentro-de-Gestiones-Abrir-Incidencia-148x300.png\" alt=\"\" width=\"230\" height=\"466\" srcset=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Dentro-de-Gestiones-Abrir-Incidencia-148x300.png 148w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Dentro-de-Gestiones-Abrir-Incidencia-506x1024.png 506w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Dentro-de-Gestiones-Abrir-Incidencia-768x1555.png 768w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Dentro-de-Gestiones-Abrir-Incidencia-758x1536.png 758w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Dentro-de-Gestiones-Abrir-Incidencia-1011x2048.png 1011w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Dentro-de-Gestiones-Abrir-Incidencia.png 1222w\" sizes=\"(max-width: 230px) 100vw, 230px\" \/><\/p>\n<p>Desde <strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201c<\/span><\/span>Productos<span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201d<\/span><\/span><\/strong>:<\/p>\n<ul>\n<li>Pulsa en el logo de <strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201c<\/span><\/span><\/strong><strong>Productos<span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201d<\/span><\/span><\/strong>\u00a0y localiza tu servicio de <strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201cFibra\u201d<\/span><\/span><\/strong> entre los productos contratados. Despu\u00e9s, selecci\u00f3nalo.<\/li>\n<li>Accede a\u00a0<strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201cSolucionar<\/span><\/span><\/strong><strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201d<\/span><\/span><\/strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">, junto al mensaje\u00a0<\/span><\/span><strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201c\u00bfAlgo no va bien?<\/span><\/span><\/strong><strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201d<\/span><\/span><\/strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">.<\/span><\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8595 aligncenter\" src=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Productos-148x300.png\" alt=\"\" width=\"230\" height=\"466\" srcset=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Productos-148x300.png 148w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Productos-505x1024.png 505w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Productos-768x1557.png 768w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Productos-758x1536.png 758w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Productos-1010x2048.png 1010w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Logo-Productos.png 1221w\" sizes=\"(max-width: 230px) 100vw, 230px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8594 aligncenter\" src=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Abrir-Incidencia-App-1-148x300.png\" alt=\"\" width=\"230\" height=\"466\" srcset=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Abrir-Incidencia-App-1-148x300.png 148w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Abrir-Incidencia-App-1-505x1024.png 505w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Abrir-Incidencia-App-1-768x1557.png 768w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Abrir-Incidencia-App-1-758x1536.png 758w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Abrir-Incidencia-App-1-1010x2048.png 1010w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Abrir-Incidencia-App-1.png 1221w\" sizes=\"(max-width: 230px) 100vw, 230px\" \/><\/p>\n<p><strong>Independientemente de la ruta que elegidas para acceder<\/strong>, tendr\u00e1s que indicar si la incidencia es sobre <strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201cFijo<\/span><\/span><\/strong><strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201d, <\/span><\/span><\/strong><strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201cFibra<\/span><\/span><\/strong><strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201d o <\/span><\/span><\/strong><strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201cM\u00f3vil<\/span><\/span><\/strong><strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">\u201d.<\/span><\/span><\/strong><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\"> Despu\u00e9s, selecciona la l\u00ednea afectada, sigue las indicaciones mostradas en pantalla y responde a las preguntas eligiendo la opci\u00f3n que mejor describa el problema.\u00a0<\/span><\/span><\/p>\n<p><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8596 aligncenter\" src=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Elegir-Fijo-Fibra-Movil-148x300.png\" alt=\"\" width=\"230\" height=\"466\" srcset=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Elegir-Fijo-Fibra-Movil-148x300.png 148w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Elegir-Fijo-Fibra-Movil-505x1024.png 505w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Elegir-Fijo-Fibra-Movil.png 649w\" sizes=\"(max-width: 230px) 100vw, 230px\" \/><\/span><\/span><span class=\"TextRun SCXW185271686 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW185271686 BCX8\">A continuaci\u00f3n, se realizar\u00e1n <strong>una serie de comprobaciones<\/strong> para intentar solucionar el problema. Si no es posible resolver la incidencia, un<strong> t\u00e9cnico se pondr\u00e1 en contacto contigo<\/strong> en el n\u00famero de tel\u00e9fono que pulses. Si el tel\u00e9fono que quieres utilizar no aparece entre las opciones disponibles, pulsa en <strong>\u201c<\/strong><span class=\"TextRun SCXW5063008 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW5063008 BCX8\"><strong>Indicar otro tel\u00e9fono\u201d<\/strong> <\/span><\/span><span class=\"TextRun SCXW5063008 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW5063008 BCX8\">y<\/span><span class=\"NormalTextRun SCXW5063008 BCX8\"> introduce el n\u00famero que quieras.<\/span><\/span><span class=\"EOP SCXW5063008 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:390,&quot;335559740&quot;:390}\">\u00a0<\/span><\/span><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8597 aligncenter\" src=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Introducir-Telefono-148x300.png\" alt=\"\" width=\"230\" height=\"467\" srcset=\"https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Introducir-Telefono-148x300.png 148w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Introducir-Telefono-505x1024.png 505w, https:\/\/o2online.es\/ayuda\/wp-content\/uploads\/2026\/10\/Introducir-Telefono.png 649w\" sizes=\"(max-width: 230px) 100vw, 230px\" \/><\/p>\n<p>Tambi\u00e9n tienes la opci\u00f3n de abrir una aver\u00eda llamando al 1551, escribiendo a <a class=\"Hyperlink SCXW236807614 BCX8\" href=\"mailto:ayuda@o2online.es\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW236807614 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun CommentHighlightHovered SCXW236807614 BCX8\" data-ccp-charstyle=\"Hyperlink\">ayuda@o2online.es<\/span><\/span><\/a><span class=\"TextRun SCXW236807614 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"none\"><span class=\"NormalTextRun CommentHighlightHovered SCXW236807614 BCX8\">\u00a0o contactando con nosotros por WhatsApp.<\/span><\/span><span class=\"EOP CommentHighlightPipeHovered SCXW236807614 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:390,&quot;335559740&quot;:390}\">\u00a0<\/span><\/p>\n<div class='watch-action'><div class='watch-position align-left'><div class='action-like'><a class='lbg-style1 like-8590 jlk' href='javascript:void(0)' data-task='like' data-post_id='8590' data-nonce='66df7aa3b9' rel='nofollow'><img class='wti-pixel' src='https:\/\/o2online.es\/ayuda\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='Like' \/><span class='lc-8590 lc'>0<\/span><\/a><\/div><div class='action-unlike'><a class='unlbg-style1 unlike-8590 jlk' href='javascript:void(0)' data-task='unlike' data-post_id='8590' data-nonce='66df7aa3b9' rel='nofollow'><img class='wti-pixel' src='https:\/\/o2online.es\/ayuda\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='Unlike' \/><span class='unlc-8590 unlc'>0<\/span><\/a><\/div> <\/div> <div class='status-8590 status align-left'><\/div><\/div><div class='wti-clear'><\/div>","protected":false},"excerpt":{"rendered":"<p>Si detectas alg\u00fan problema con tu fijo, fibra o m\u00f3vil, es posible abrir una incidencia directamente desde la app Mi O2. Puedes hacerlo tanto desde \u201cGestiones\u201d como \u201cProductos\u201d. Te mostramos c\u00f3mo hacerlo en ambos casos. Desde \u201cGestiones\u201d: Pulsa en el logo de \u201cGestiones\u201d y despu\u00e9s en \u201cAbrir incidencia\u201d. Desde \u201cProductos\u201d: Pulsa en el logo de [&hellip;]<\/p>\n","protected":false},"author":38,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00bfC\u00f3mo abro una aver\u00eda en Mi O2? | O2 Ayuda<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/o2online.es\/ayuda\/como-abro-una-averia-en-mi-o2\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfC\u00f3mo abro una aver\u00eda en Mi O2? | O2 Ayuda\" \/>\n<meta property=\"og:description\" content=\"Si detectas alg\u00fan problema con tu fijo, fibra o m\u00f3vil, es posible abrir una incidencia directamente desde la app Mi O2. Puedes hacerlo tanto desde \u201cGestiones\u201d como \u201cProductos\u201d. Te mostramos c\u00f3mo hacerlo en ambos casos. Desde \u201cGestiones\u201d: Pulsa en el logo de \u201cGestiones\u201d y despu\u00e9s en \u201cAbrir incidencia\u201d. 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